Tech

How to Use TeamViewer Remote Control to Remotely Troubleshoot Android Devices


Troubleshooting an Android device from afar demands a reliable, remote solution. Enter TeamViewer Remote Control: an app that simplifies connecting remotely from one device to another. Here, we’ll take a closer look at TeamViewer Remote Control, how it works, and how you can use the app to troubleshoot Android devices remotely.


What Is TeamViewer?

TeamViewer is a lightweight remote control or remote monitoring application used for web conferencing, transferring files, and troubleshooting. It supports many platforms, including iOS, Windows, ChromeOS, Mac, Linux, and, fortunately for us, Android.

TeamViewer has expanded its features over the years, evolving into a suite of apps including TeamViewer Tensor and TeamViewer AR. But TeamViewer Remote Control remains its most popular app, and it’s what we’ll be using throughout this guide. Let’s look at a few examples of problems you can solve remotely using it.

Download: TeamViewer Remote Control (Free)

What Problems Can You Troubleshoot With TeamViewer Remote Control?

Using TeamViewer Remote Control, you can successfully troubleshoot many software-level issues by remotely connecting to another device. You can solve problems by taking preventative steps to keep malware off an Android device or remove pesky apps that keep draining a device’s battery, for example.

Other situations TeamViewer Remote Control can be useful include, but are not limited to:

  • Setting up an Android device for first-time use.
  • Helping someone learn and navigate an app.
  • Organizing and decluttering files.
  • Activating or deactivating hard-to-find settings.
  • Backing up important files.

There are caveats, however. If an Android device is experiencing failed internal storage, boot loops, connectivity issues, or power problems—hardware issues, in other words—TeamViewer Remote Control cannot help. TeamViewer Remote Control can do many things. But repairing physical faults isn’t one of them.

TeamViewer Remote Control is also not supported on every Android device (though most Android manufacturers support it). Most notably, with Samsung devices, only those secured by Knox are officially supported. Check TeamViewer’s list of Android manufacturers to see which devices support TeamViewer Remote Control.

Alternatively, search for TeamViewer Remote Control on Google Play to confirm that your device supports the app. Ensure the This device option under the Your devices dropdown menu is selected. If you can see the app, your device is supported. If not, consider sideloading the Android app to see if it still works, though your mileage may vary.

Setting Up TeamViewer Remote Control on Your Device

After you install TeamViewer Remote Control, open the app, and accept the Terms and Conditions, you will be directed to the Connect page. This is the default page of TeamViewer Remote Control. Notice the four tabs at the bottom of the app:

  • Connect (the page you are viewing)
  • Computers
  • Chat
  • Solutions

You’ll find the devices you’re authorized to connect to in the Computers tab. But first, sign up for a free TeamViewer account if you don’t have one. To do that:

  1. Select the Gear icon in the top-right corner to access Settings.
  2. Tap Sign Up at the bottom of the page.
  3. Enter your email address, name, and password. Use a unique password: later on, you will share this password with the host (the Android device you are remotely troubleshooting).

To log into your new TeamViewer account, select Sign Up. Then tap the Back Arrow, select Computers, and tap the Plus (+) button. You will see four options:

  • Nearby
  • Group
  • Computer
  • Contact

If you plan to remotely troubleshoot multiple devices over time—say, for friends and family members—it may be a good idea to plan ahead and create different groups for them. Here’s how:

  1. Tap Group.
  2. Choose the name of your new group in the Add group field.
  3. Select Add.

The new group will be listed under the Groups section. Once you have added a device (which you’ll do later), you can add it to a group. When you’re ready to do this, tap the device’s name, then hit Edit > Groups > [Group Name]. Enable the Checkmark, then go back to see the device in its new group.

Setting Up TeamViewer Host

Instruct the person that needs remote assistance to open Google Play and search for TeamViewer Host (or send them the link for TeamViewer Host on Google Play). You should then follow the steps we used earlier to check if their device is supported. If they can see TeamViewer Host, ask them to tap Install.

Once the app is installed, share your TeamViewer credentials with them, then relay these steps:

  1. Open TeamViewer Host.
  2. Ask them to tap Assign Device.
  3. Inform them to enter your email address, unique password, and Alias (the name they want to give their device).
  4. Ask them to tap Assign to confirm the connection.

A screen will appear stating that their device has been assigned to your account. They can then safely close TeamViewer Host. It’s as simple as that!

If they want to revoke your access, they must select the Three-Dot Icon, hit Remove Assignment, then confirm with Remove. To reassign your account to their device, repeat this process.

Connecting to the Host

After the Host has authorized your TeamViewer account to access their Android device, it’s time to establish a connection. Open TeamViewer Remote Control and tap Computers. You will see the added device under My Computers or your custom group, if you created a group earlier in the guide.

Tap the name of the device, then Remote Control. The host device will display a window saying that TeamViewer Host will start capturing everything displayed on the screen. They must tap Start Now before the connection attempt is successful. Once connected, you will have complete remote control over the host device.

You can now follow all the usual troubleshooting steps you might follow to fix a software issue or run diagnostics.

An Example of Remote Troubleshooting

Let’s look at an example of using TeamViewer Remote Control in a real-world situation. For our purposes, let’s assume that a loved one wants to try the best Android Developer options, but they don’t know how to unlock them. Specifically, they want to disable absolute volume for Bluetooth devices.

Here’s how you would do this:

  1. Connect to the host Android device.
  2. Once you see the mirror image of the remote device, select Settings.
  3. Tap the About phone section (on some Android devices, this is in the System section).
  4. Keep tapping Build Number. Eventually, a message will appear that says You are X taps away from unlocking developer options.
  5. Continue tapping until you see another message that says You are now a developer.
  6. Select the Back Arrow.
  7. Tap Developer Options.
  8. Scroll down until you see Disable absolute volume, then tap the Slider icon to disable the option.
  9. Tap the Arrow icon on the bottom-right of the screen.
  10. Select the X to Close the connection.

Great job! You’ve just provided a remote fix for an Android device, and you didn’t even have to touch it!

Remotely Troubleshooting Android Devices, Simplified

Connecting remotely to a device used to be an exercise in futility. But those days are over. Thanks to TeamViewer Remote Control, it’s easy to remotely connect to an Android device and lend your Android knowledge to your friends and family, wherever they are.

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